Delivery Policy
Last updated: November 9, 2026
All EL MAHRAOUI services are digital. No physical goods are shipped.
1. How delivery works
- You book a call or place an order and complete payment.
- You send us your raw footage and instructions (by file-sharing link, cloud storage or another agreed method).
- We edit your video and send you the draft or final file by download link or email.
- You review it and can request revisions as described in our Refund & Cancellation Policy.
2. Delivery times
| Package | Estimated delivery |
|---|---|
| Basic (1 short video) | 2–3 days after we receive payment and all material |
| Professional | Videos delivered progressively during the month, schedule agreed with you |
| Business | Videos delivered progressively during the month, schedule agreed with you |
Delivery times are estimates. Longer videos, large files or complex projects may need more time, and we will tell you in advance.
3. Delivery format
Final videos are delivered as digital files (for example MP4) through a download link or email, unless a different format is agreed.
4. Delays
If we expect a delay we will let you know as soon as possible. Delays caused by late or incomplete material or feedback may extend the delivery time.
5. Problems with your delivery
If you cannot open or download your files, email contact@elmahraoui.com and we will resend them promptly.
6. File storage
Download links stay active for a limited period, so please save your files soon after delivery. See our Privacy Policy for how we handle your files.