Privacy Policy
Last updated: November 9, 2026
This Privacy Policy explains how EL MAHRAOUI (“we”, “us”, “our”) collects, uses and protects your personal information when you visit elmahraoui.com or use our video editing services.
1. Information we collect
- Information you give us: when you book a call or order a service we collect your email address, WhatsApp / phone number, preferred date and time, chosen package, and any details you share about your content, editing style, and video files.
- Payment information: payments are processed by third-party payment providers (such as Stripe, PayPal or similar). We do not see or store your full card number or security code.
- Automatically collected information: technical data such as IP address, browser type, device, pages visited and time zone, collected through cookies and basic analytics.
2. How we use your information
- To schedule and hold discovery calls and reply to your messages.
- To deliver the services you order, including receiving and editing your footage.
- To process payments, issue receipts and handle refunds.
- To prevent fraud and keep the website secure.
- To improve our website and services.
- To comply with legal obligations.
We do not sell your personal information.
3. Your video files and content
Raw footage, scripts and other materials you send us are used only to perform the service you requested. We keep them confidential and do not share or publish them without your permission, other than as stated in our Terms of Service (portfolio use). You can ask us at any time to delete your files.
4. Sharing your information
We only share data with trusted service providers who help us operate, such as payment processors, email and messaging services (for example WhatsApp), video call tools (for example Zoom), file transfer / cloud storage and website hosting and analytics providers. They may only use your data to provide their service to us. We may also disclose information if required by law.
5. Cookies
Our website uses cookies and similar technologies that are needed for the site to work and to understand how it is used. You can block or delete cookies in your browser settings; some parts of the site may not work properly if you do.
6. Data retention
We keep personal data only as long as needed for the purposes above. Booking and order records are kept for as long as required for accounting and legal purposes. Project files are deleted on request or after a reasonable period once the project is completed.
7. Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live (for example under the GDPR in the European Economic Area), you may have the right to access, correct, delete or export your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise these rights, email contact@elmahraoui.com. We will reply within a reasonable time, usually within 30 days.
9. International transfers
Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
10. Children
Our services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has given us information, contact us and we will delete it.
11. Third-party links
Our website may contain links or embedded content (such as YouTube videos). We are not responsible for the privacy practices of other websites.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version.